329 lines
12 KiB
TypeScript
329 lines
12 KiB
TypeScript
// 智能解決方案推薦系統
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export interface SolutionCategory {
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id: string
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name: string
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icon: string
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description: string
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color: string
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bgColor: string
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borderColor: string
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textColor: string
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keywords: string[]
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examples: string[]
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benefits: string[]
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difficulty: "easy" | "medium" | "hard"
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timeframe: string
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techStack: string[]
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}
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export const solutionCategories: SolutionCategory[] = [
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{
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id: "chatbot",
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name: "聊天機器人",
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icon: "🤖",
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description: "建立對話式助手，回答常見問題、流程說明",
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color: "#3B82F6",
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bgColor: "from-blue-500/20 to-blue-600/20",
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borderColor: "border-blue-400/30",
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textColor: "text-blue-200",
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keywords: ["問答", "諮詢", "客服", "常見問題", "FAQ", "詢問", "回覆", "解答", "支援", "服務"],
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examples: ["客戶、內部SOP詢問", "流程說明"],
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benefits: ["24小時服務", "減少重複問答", "提升回應效率"],
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difficulty: "medium",
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timeframe: "2-4週",
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techStack: ["ChatGPT", "Dialogflow", "LINE Bot"],
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},
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{
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id: "document-generation",
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name: "文件生成",
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icon: "📄",
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description: "自動產出報告、會議紀錄、表單填寫等",
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color: "#10B981",
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bgColor: "from-green-500/20 to-emerald-600/20",
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borderColor: "border-green-400/30",
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textColor: "text-green-200",
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keywords: ["報表", "文件", "表單", "會議紀錄", "填寫", "產出", "生成", "製作", "撰寫", "輸出"],
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examples: ["報告填寫", "表單填入", "合約產製"],
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benefits: ["節省撰寫時間", "格式統一", "減少錯誤"],
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difficulty: "easy",
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timeframe: "1-2週",
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techStack: ["Word模板", "Google Docs API", "PDF生成"],
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},
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{
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id: "knowledge-management",
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name: "知識整理",
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icon: "📚",
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description: "提取與重組非結構資料，打造企業知識庫",
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color: "#8B5CF6",
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bgColor: "from-purple-500/20 to-violet-600/20",
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borderColor: "border-purple-400/30",
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textColor: "text-purple-200",
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keywords: ["知識", "整理", "歸檔", "分類", "搜尋", "文檔", "資料庫", "管理", "查找", "SOP"],
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examples: ["FAQ建立", "SOP匯整", "文件歸檔"],
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benefits: ["知識不流失", "快速查找", "經驗傳承"],
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difficulty: "medium",
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timeframe: "3-6週",
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techStack: ["Notion", "Confluence", "向量資料庫"],
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},
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{
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id: "data-visualization",
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name: "數據視覺化",
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icon: "📊",
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description: "把複雜數據轉換成圖表、儀表板",
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color: "#F59E0B",
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bgColor: "from-yellow-500/20 to-amber-600/20",
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borderColor: "border-yellow-400/30",
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textColor: "text-yellow-200",
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keywords: ["數據", "資料", "圖表", "分析", "統計", "視覺化", "儀表板", "報告", "趨勢", "爆表"],
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examples: ["報表分析", "自動儀表板", "績效追蹤"],
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benefits: ["一目了然", "決策支援", "趨勢洞察"],
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difficulty: "medium",
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timeframe: "2-4週",
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techStack: ["Power BI", "Tableau", "Google Charts"],
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},
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{
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id: "process-automation",
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name: "流程自動化",
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icon: "⚡",
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description: "用RPA/n8n/Zapier等自動執行例行操作",
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color: "#EF4444",
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bgColor: "from-red-500/20 to-rose-600/20",
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borderColor: "border-red-400/30",
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textColor: "text-red-200",
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keywords: ["自動化", "流程", "重複", "例行", "操作", "執行", "RPA", "機器人", "排程", "批次"],
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examples: ["表單自動送簽", "報表排程產製", "系統跳轉操作"],
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benefits: ["解放人力", "減少錯誤", "提升效率"],
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difficulty: "hard",
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timeframe: "4-8週",
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techStack: ["UiPath", "n8n", "Zapier", "Power Automate"],
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},
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{
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id: "data-cleaning",
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name: "資料清洗",
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icon: "🧹",
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description: "格式轉換、資料對齊、電位補齊與比對",
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color: "#06B6D4",
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bgColor: "from-cyan-500/20 to-teal-600/20",
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borderColor: "border-cyan-400/30",
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textColor: "text-cyan-200",
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keywords: ["資料", "清洗", "格式", "轉換", "對齊", "比對", "Excel", "CSV", "匯入", "匯出"],
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examples: ["Excel合併", "去重", "比對鎖定", "轉格式"],
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benefits: ["資料品質提升", "格式統一", "節省手工時間"],
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difficulty: "easy",
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timeframe: "1-3週",
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techStack: ["Python", "Excel VBA", "Power Query"],
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},
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{
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id: "ai-search",
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name: "AI搜尋推薦",
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icon: "🔍",
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description: "讓使用者快速找到相關知識、紀錄或案例",
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color: "#84CC16",
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bgColor: "from-lime-500/20 to-green-600/20",
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borderColor: "border-lime-400/30",
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textColor: "text-lime-200",
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keywords: ["搜尋", "查找", "推薦", "相關", "案例", "知識", "文件", "快速", "智能", "找到"],
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examples: ["文件搜尋", "產品推薦", "知識引導"],
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benefits: ["快速定位", "智能推薦", "提升查找效率"],
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difficulty: "hard",
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timeframe: "4-6週",
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techStack: ["Elasticsearch", "AI向量搜尋", "RAG系統"],
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},
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{
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id: "image-recognition",
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name: "影像辨識",
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icon: "👁️",
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description: "分析票片、文件、物件、標籤等",
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color: "#EC4899",
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bgColor: "from-pink-500/20 to-rose-600/20",
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borderColor: "border-pink-400/30",
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textColor: "text-pink-200",
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keywords: ["影像", "辨識", "掃描", "票據", "文件", "照片", "圖片", "識別", "分析", "OCR"],
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examples: ["缺陷檢測", "清單金額讀取", "監控畫面分析"],
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benefits: ["自動識別", "減少人工檢查", "提升準確度"],
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difficulty: "hard",
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timeframe: "6-10週",
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techStack: ["OpenCV", "TensorFlow", "Azure Vision"],
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},
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{
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id: "smart-summary",
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name: "智能摘要",
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icon: "📝",
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description: "將會議/文件自動摘要成精華",
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color: "#F97316",
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bgColor: "from-orange-500/20 to-red-600/20",
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borderColor: "border-orange-400/30",
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textColor: "text-orange-200",
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keywords: ["摘要", "會議", "文件", "精華", "重點", "總結", "整理", "濃縮", "提取", "歸納"],
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examples: ["會議紀錄", "長文件摘要整理"],
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benefits: ["快速掌握重點", "節省閱讀時間", "重點不遺漏"],
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difficulty: "medium",
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timeframe: "2-4週",
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techStack: ["GPT-4", "Claude", "自然語言處理"],
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},
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{
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id: "system-integration",
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name: "系統整合",
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icon: "🔗",
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description: "多系統資料打通、統一操作",
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color: "#6366F1",
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bgColor: "from-indigo-500/20 to-purple-600/20",
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borderColor: "border-indigo-400/30",
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textColor: "text-indigo-200",
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keywords: ["系統", "整合", "打通", "統一", "多系統", "切換", "介面", "平台", "連接", "同步"],
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examples: ["ERP + CRM串接", "跨平台整合操作"],
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benefits: ["減少重複輸入", "資料同步", "操作統一"],
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difficulty: "hard",
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timeframe: "8-12週",
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techStack: ["API整合", "ETL工具", "中介軟體"],
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},
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]
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// 基於內容生成穩定的哈希值
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function generateContentHash(text: string): number {
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let hash = 0
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for (let i = 0; i < text.length; i++) {
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const char = text.charCodeAt(i)
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hash = ((hash << 5) - hash) + char
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hash = hash & hash // 轉換為32位整數
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}
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return Math.abs(hash)
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}
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// 計算信心度的改進演算法
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function calculateConfidence(
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scoredSolutions: { solution: SolutionCategory; score: number; matchedKeywords: string[] }[],
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fullText: string,
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topSolutions: SolutionCategory[]
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): number {
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if (scoredSolutions.length === 0) {
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return 25 // 沒有匹配時，信心度很低
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}
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const bestScore = scoredSolutions[0]?.score || 0
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const textLength = fullText.length
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const solutionCount = scoredSolutions.length
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// 基礎信心度：根據最佳匹配分數
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let baseConfidence = Math.min(90, bestScore * 12 + 20) // 20-90% 範圍
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// 修正因子
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let confidenceModifier = 0
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// 1. 文本長度修正：描述越詳細，信心度略提升
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if (textLength > 200) {
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confidenceModifier += 5
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} else if (textLength < 50) {
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confidenceModifier -= 8
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}
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// 2. 匹配解決方案數量修正
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if (solutionCount >= 3) {
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confidenceModifier += 8 // 多個匹配選項，信心度提升
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} else if (solutionCount === 1) {
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confidenceModifier -= 5 // 只有一個匹配，信心度略降
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}
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// 3. 匹配質量修正：檢查關鍵詞匹配的相關性
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const keywordDensity = scoredSolutions[0]?.matchedKeywords.length / (fullText.split(' ').length + 1)
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if (keywordDensity > 0.1) {
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confidenceModifier += 6 // 關鍵詞密度高，信心度提升
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}
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// 4. 基於內容的穩定變化因子，避免隨機波動
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const contentHash = generateContentHash(fullText)
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const stableVariation = (contentHash % 11 - 5) * 0.8 // ±4% 穩定調整
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// 最終信心度計算
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let finalConfidence = baseConfidence + confidenceModifier + stableVariation
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// 確保信心度在合理範圍內
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finalConfidence = Math.max(20, Math.min(92, finalConfidence))
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// 四捨五入到整數
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return Math.round(finalConfidence)
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}
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// 智能推薦引擎
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export function generateSolutionRecommendations(wish: any): {
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recommendations: SolutionCategory[]
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personalizedMessage: string
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confidence: number
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} {
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const fullText = `${wish.title} ${wish.currentPain} ${wish.expectedSolution} ${wish.expectedEffect}`.toLowerCase()
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// 計算每個解決方案的匹配分數
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const scoredSolutions = solutionCategories
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.map((solution) => {
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const matchedKeywords = solution.keywords.filter((keyword) => fullText.includes(keyword.toLowerCase()))
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const score = matchedKeywords.length
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return { solution, score, matchedKeywords }
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})
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.filter((item) => item.score > 0)
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// 按分數排序，取前3個
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const topSolutions = scoredSolutions
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.sort((a, b) => b.score - a.score)
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.slice(0, 3)
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.map((item) => item.solution)
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// 生成個人化訊息
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const personalizedMessage = generatePersonalizedMessage(wish, topSolutions, scoredSolutions[0]?.matchedKeywords || [])
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// 計算信心度 - 改進演算法，更貼近真實情況
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const confidence = calculateConfidence(scoredSolutions, fullText, topSolutions)
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return {
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recommendations: topSolutions,
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personalizedMessage,
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confidence,
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}
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}
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// 生成溫暖人性化的回覆訊息
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function generatePersonalizedMessage(wish: any, solutions: SolutionCategory[], matchedKeywords: string[]): string {
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const greetings = [
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"看到你的困擾，我很能理解這種感受",
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"這個問題確實很常見，你不是一個人在面對",
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"感謝你願意分享這個困擾，讓我來幫你想想解決方案",
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"我仔細看了你的描述，這確實是個需要解決的問題",
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]
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const empathyPhrases = [
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"工作中遇到這樣的狀況真的很讓人頭疼",
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"我完全理解這種重複性工作帶來的疲憊感",
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"這種效率低下的情況確實會影響工作心情",
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"面對這樣的挑戰，任何人都會感到困擾",
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]
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const solutionIntros = [
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"根據你的描述，我已經為你準備了幾個改善方向，點擊上方展開按鈕查看詳細建議：",
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"結合你的具體情況，我整理了一些解決方案，展開即可查看完整分析：",
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"針對你提到的問題，我準備了幾個可行的改善方向，請展開查看具體內容：",
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"基於我的經驗，這類問題有多種改善方式，點擊展開按鈕查看詳細建議：",
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]
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const encouragements = [
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"相信透過合適的工具和方法，這個問題是可以得到很好的改善的！",
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"每個困擾都是改善的機會，你已經踏出了重要的第一步。",
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"不要氣餒，很多看似複雜的問題其實都有相對簡單的解決方案。",
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"你的這個想法很棒，讓我們一起找到最適合的解決方式吧！",
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]
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// 基於內容生成穩定的文案選擇，避免隨機變化
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const fullText = `${wish.title} ${wish.currentPain} ${wish.expectedSolution} ${wish.expectedEffect}`.toLowerCase()
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const contentHash = generateContentHash(fullText)
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const greeting = greetings[contentHash % greetings.length]
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const empathy = empathyPhrases[(contentHash * 3) % empathyPhrases.length]
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const solutionIntro = solutionIntros[(contentHash * 7) % solutionIntros.length]
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const encouragement = encouragements[(contentHash * 11) % encouragements.length]
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return `${greeting}。${empathy}。\n\n${solutionIntro}\n\n${encouragement}`
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}
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// 獲取解決方案的詳細建議
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export function getSolutionDetails(solutionId: string): SolutionCategory | null {
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return solutionCategories.find((solution) => solution.id === solutionId) || null
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}
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